Errors in Services

• If there is an error in the services provided, we may issue a refund of the entry fee.
• Refunds are processed only after genuine reasons are verified through an investigation conducted by MY11POWER.

Game Rules and Participation

• Users are advised to read the rules of each game and contest carefully before participating.
• This applies to all games, including Fantasy games.

Cancellation of Registration

• Registrations cannot be canceled once entered.
• In exceptional cases where the fault lies with the payment gateway or our system, we will cancel your participation upon request.

Refund Process

• Refunds for canceled participation will be issued within a reasonable timeframe.
• The refunded amount can be used to join other contests on MY11POWER.
• Payments made by credit card will be refunded to the original card used. Payments through a gateway will be refunded to the same account.
• The refund process typically takes around 5 to 7 working days to be completed and credited back to your original payment method.

Account Balance Policy

• Users must use their account balance within 365 days.
• Any unused balance after this period will be forfeited by MY11POWER.
• Withdrawals of unused balances are allowed only in exceptional cases, determined at the sole discretion of MY11POWER.

By adhering to this policy, we aim to maintain a transparent and user-friendly platform, ensuring a positive experience for all our users.